Kuting Reef Resort and Spa

Location is great ample space to park. Road going to resort needs to be resurfaced due to pot holes making cars semi difficult to drive. Customer Service/Management was pleasant and easy to talk to. Always willing to help most of the time. Food is great from Filipino dishes to American dishes. Shakes are seasonal surprising they didn’t have coconut shake. We got to do some kayaking and swam the beach. They had an endless pool which was great for kids since it’s not deep. Rooms could be better. The CASA rooms are acceptable but a major flaw is the bathrooms. This my major two cents here. “If you build it they will come” literally I mean make the bathrooms workable from the shower heads, heater, toilet lids. The one I was at had the lid falling apart. If they had beautiful bathrooms they would increase tourist by 50%+ just by renovating the BATHROOM. Don’t get me wrong I really like the place but experiencing sub standard amenities especially the bathrooms it becomes a disappointment for any visitors. Last thing is invest on a good wifi for the guest. The one I used was cutting off/on.

Positives: One of the most beautiful beaches I've ever been to. Although it's not white sand, it's still sublime. The view is so scenic. The water is pristine. It's a very peaceful place. Our dog enjoyed running around the area. The food in their restaurant is really delicious. The waiters are very polite and helpful. The surroundings are clean and well-maintained Overnight guests are allowed to use their kayak boats for free. Very pet friendly. Security guard was so helpful. He carried our baggage to the reception area. The shower works fine (although the bidet was leaking and the toilet flush was a bit broken). Heater is working. AC is working. Beautiful swimming pool. Swimmable ocean water. Negatives: Rooms have thin walls so the noise outside and the other rooms is pretty audible. They had a movie night and the volume was too loud even though we were inside our room to relax. We couldn't rest well. Our room didn't have towels ready so I had to go back to the reception area to ask for a couple of it. Good thing they immediately delivered it to our room. Staff at the reception area aren't that friendly. I arrived at 1pm but according to Agoda check-in time is 2p. When I asked If we could do an early check-in, the lady there just told me no. She didn't even ask for my name or my booking reference and just left me there hanging. Good thing they have a resto so I just stayed there with my partner waiting for the check-in time. When I also wanted to confirm that the actual check-in time is 2pm, she just told me it's 3pm. I told her it's 2pm as per Agoda, she just told me it's not updated. Good thing they allowed me to check-in at 2pm as the room we booked was already vacant. Point is the staff at the reception area lack customer service skills and initiatives. You can tell that the rooms are old but it does not necessarily mean they're bad. They're just old looking.

Services offered are ok but not as good as other resort. Rooms are not comparable to some resort but they're not actually bad, . The ambiance of the resort is good and relaxing. You can't bring any food, so if you're planning to have a team building here or camp here for days it's not advisable as the food they offer is expensive. The water from the pool and from the shower taste like ocean water. Overall the experience was 6/10.